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Privacy Policy

Last Updated: June 12, 2026

1.0 Introduction

This Privacy Policy is applicable to Parking NA ("we," "our," or "us") as related to our services, which collectively include:

This Privacy Policy sets out the essential details relating to your personal data relationships with Parking NA as:

Clients contract the use of our application and give access to their employees and other third parties, as solely decided by them, by creating users who access the application with their email address and credentials. The clients' administrators grant end users roles, which result in different permissions and access rights to the information held in the Client account.

2.0 Personal Information We Collect

2.1 Information You Choose to Provide to Us

WHEN

We may ask you to provide personal information when:

If you choose to provide us with a third-party's personal information (the person's name, email and company) when taking part in our referral program, you represent that you have the third-party's permission to do so.

WHAT

We collect personal information that may include first and last name, business email address, phone number and/or company name.

As an end user of the application, we collect your name, business email address and any comments you make in the application.

In addition, we may collect data uploaded by you, your employer or other users of the application that may be required to use Parking NA services. We expect all users to follow their organization's privacy policy and any applicable regulatory requirements when uploading, accessing and using personal information into our application. The data uploaded may include personal information like:

As a job applicant, we may also collect your resume and cover letter.

Further information, including specific obligations of Parking NA, can be found in the Service and/or Data Processing Agreements.

2.2 Information We Collect Automatically

WHEN

We collect information about your visits to the website and the application when you land on any of our web pages through cookies and similar tracking technology.

WHAT

The information collected includes:

We may also collect information when you open email messages from us or click on links within those email messages.

2.3 Information We May Collect From Third Parties

WHEN

We may combine the information we collect from your direct interactions with us with information obtained through other third-party sources. We may also obtain and/or purchase lists from third parties about individuals and companies interested in our products.

WHAT

The personal information collected includes your name, email address, business address, job title, company name, and telephone number.

We do not purchase, collect, store, process, or share biometric data, such as fingerprints, voiceprints, retina or iris scans, facial geometry, or other unique biological, physical, or behavioural characteristics.

3.0 How We Use Personal Information

We use your personal information to:

Please note that sometimes we may record the video conferencing call in which you participate to analyze and improve our staff's communication skills. If we do so, we will be announcing it at the beginning of the conference call and in the meeting invite, and we will be providing a link to our Privacy Policy in the meeting invites and on the registration page.

We do not sell your information to any third party.

If Parking NA needs to use personal information for an unrelated or new/secondary purpose, Parking NA will notify the appropriate individual and obtain their consent for the new purpose or rely on another prescribed exception under the applicable privacy legislation for the use or disclosure. Where consent is used as the basis for the secondary use or disclosure, individuals have the right to withdraw their consent at any time. Where the secondary use or disclosure includes sensitive information (i.e., personal health information), Parking NA will take reasonable steps to ensure that the information is de-identified before it is disclosed or used.

4.0 How We Share Personal Information

Our Application and Services

If you are an end user of our application, your personal information may be viewed by other users with access to the application.

Service Providers

We sometimes use third parties to help us provide our services. They will have access to your information as collected by the website or the application, as reasonably necessary to perform the contracted tasks on our behalf. We sign contractual agreements to obligate them to protect the personal information, only use it to deliver the contracted services to us, prohibit them from selling it and not disclose it without our knowledge and permission.

Legal Disclosures

It is possible that we may need to disclose personal information when required by law, subpoena or other legal processes as identified in the applicable legislation.

We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.

Change in Control

We can also share your personal data as part of a sale, merger, change in control or in preparation for any of these events.

Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

5.0 How We Secure Personal Information

We are committed to protecting the security of all of the personal information we collect and use.

We use a variety of physical, administrative and technical safeguards designed to help protect it from unauthorized access, use and disclosure. We have implemented best-practice standards and controls in compliance with internationally recognized security frameworks. We use encryption technologies to protect data at rest and in transit.

6.0 Your Rights

We provide the same suite of services to all of our clients and end users worldwide.

We offer the following rights to all individuals regardless of their location or applicable privacy regulations.

For personal information we have about you, you can:

We do not process personal information through the use of automated means.

If you would like to exercise any of the rights described above, please contact us at privacy(at)parkingna.com.

You also have the right to lodge a complaint with the local organizations in charge of enforcing the privacy legislation applicable in your territory.

7.0 How Long We Keep Your Personal Information

We retain information as long as it is necessary to provide the services to you and our clients, subject to any legal obligations to further retain such information.

We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law.

The information we retain will be handled following this Privacy Policy.

Information connected to you that is no longer necessary and relevant to provide our services may be de-identified or aggregated with other non-personal data. This information may provide insights that are commercially valuable to Parking NA, such as statistics of the use of the services.

8.0 Other Important Information

We process data worldwide and rely on legally-provided mechanisms to lawfully transfer data across borders, such as contracts incorporating data protection and sharing obligations. We provide the capability for the return, transfer and/or disposal of personal data in a secure manner.

We will only collect and process your personal data where we have a lawful reason for its collection.

When you visit our website and provide us with your personal information, we collect and use it with your consent.

As an application end user, you consent to our collection of your personal information when you log in for the first time. However, your employer has control of the account and may upload and share additional personal information. Your employer's responsibility is to ensure that collecting, using and sharing the personal information uploaded to the application complies with all applicable legislation.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us at privacy(at)parkingna.com.

How to select your communications preferences

You may choose to receive or not receive marketing communications from us. Please click the "Unsubscribe" link in the email we sent you to stop receiving marketing communications.

You may choose which information we collect automatically from your device by controlling cookie settings on your browser or by selecting your preferences through our cookie policy on the corresponding site.

Even if you opt-out of receiving marketing communications, we may still communicate with you regarding security and privacy issues, servicing your account, fulfilling your requests, or administering any promotion or any program in which you may have elected to participate.

9.0 Contact Information

You may contact us to exercise any of your rights or ask for more information about your personal information and our privacy practices by contacting us at privacy(at)parkingna.com.

Appendix

A.1 For Individuals Based in the European Economic Area (EEA), United Kingdom (UK) and Switzerland

If you are based in one of these jurisdictions, Parking NA is the controller of your personal data collected in the following instances:

Parking NA is a processor of all personal data processed on the application, on behalf of our clients. We only process the personal data under their direction. Please contact your employer or the organization that granted you access to the application for details on their privacy practices.

We only process personal data if we have a lawful basis for doing so. The lawful bases applicable to our processing as controller are:

You have the following rights under the GDPR:

We process personal data in the locations where we and our service providers operate, which may include jurisdictions outside the EEA or UK. We use standard contractual clauses, approved by the European Commission or competent UK authority (as applicable), as the data transfer mechanism for transferring personal data from the EEA or UK to other countries subject to data transfer requirements.

You may contact us at privacy(at)parkingna.com.

You may also lodge a complaint with your local supervisory authority:

A.2 For Individuals Based in The United States

Under most US State Privacy Laws consumers may be able to exercise the following rights in relation to the personal information about them that we have collected (subject to certain limitations at law):

Please note that if exercising these rights limits our ability to process personal information (such as a deletion request), we may no longer be able to provide you with our products and services or engage with you in the same manner. Additionally, Parking NA has established processes (including reviewing business processes, systems and resources on a periodic basis) to ensure consumers who exercise any of the above rights under US state privacy laws are not discriminated against.

A.2.1 How to Exercise Your Consumer Rights

To exercise any of your rights mentioned above, please submit a request by contacting us at privacy(at)parkingna.com.

We will need to verify your identity before processing your request.

In order to verify your identity, we will generally require sufficient information from you so that we can match it to the information we maintain about you in our systems. Sometimes we may need additional personal information from you to be able to identify you. We will notify you.

We may decline a request where we cannot verify your identity or locate your information in our systems or as permitted by law. In this case, we may request that you provide additional information reasonably necessary to authenticate you and your request.

You may choose to designate an authorized agent to make a request under the CCPA on your behalf. No information will be disclosed until the authorized agent's authority has been reviewed and verified. Once an authorized agent has submitted a request, we may require additional information (i.e., written authorization from you) to confirm the authorized agent's authority.

If you are an employee/former employee of a Parking NA client that uses our application and services, please direct your requests and/or questions directly to your employer or former employer.

If you are a third party (auditor, business associate, etc.), who was given access to the Parking NA application by a Parking NA client, please direct your requests and/or questions directly to the Parking NA client that gave you access.

If Parking NA does not take action on your Consumer Rights Request within the 45 days, or in the event of an extension, within the maximum 90-day response period, we will inform you in writing of the reasons for not taking action, as well as provide an explanation of any rights you have to appeal the decision. Under the ICDPA, Parking NA requires an action on your Consumer Rights Request to be taken within 90 days, or in the event of an extension, within the maximum 45-day response period. For opt-out or limit use and disclosure requests submitted under the CCPA, Parking NA will respond as soon as feasibly possible, with up to a maximum of 15 days.

For consumers residing in Virginia, Connecticut, Iowa, Nebraska, New Hampshire, Tennessee, Delaware, and Texas, within 60 days of receipt of an appeal, and for consumers residing in Colorado, Minnesota, New Jersey, Oregon, and Montana within 45 days of receipt of an appeal, Parking NA will inform the consumer, in writing, of any action taken/not taken in response to the appeal, including an explanation of the reasons for the decisions. If the appeal is denied, Parking NA will provide consumers with an online mechanism, if available, or another method which allows the consumer to contact the Attorney General to submit a complaint.

Minors Under Age 16

Our application and services are intended for business use, and we do not expect them to be of any interest to minors. We do not intentionally collect any personal information of consumers below the age of 13. If you believe that a child under 13 may have provided us their Personal Information, please contact us at privacy(at)parkingna.com. Following contact, Parking NA will request the age of the data subject who is a minor and get the consent of the holder of parental responsibility for the minor, where Parking NA needs to process that personal information.

A.3 For Individuals Based in Australia

This section is applicable to individuals whose personal information is collected, stored, used or disclosed by an APP Entity under the Australian Privacy Principles ("APPs") contained in the Privacy Act of 1988.

A.3.1 Providing Anonymous and Pseudonymous Options

You have the option of anonymity or using a pseudonym when dealing with Parking NA. However, this option may not be made available to you in certain cases, including if it's impractical for Parking NA to allow this option or when Parking NA is required or authorized to deal with an identified individual by or under the law.

A.3.2 Collection, Use and Disclosure of Personal Information

Parking NA collects personal information only by lawful and fair means. Additionally, Parking NA collects personal information directly from you or your authorized representative, unless we have your consent for collection from another source (i.e., third parties), it is required or authorized by law, or it is unreasonable to collect the information only from you. Parking NA may collect 'sensitive information' about you where you have consented to the collection and it is reasonably necessary for one of our functions or activities or if it is required or authorized by law.

Parking NA only uses and discloses your information for the purpose for which it was collected (the primary purpose) unless one or more of the following apply:

We disclose your personal information to our service providers in the locations where they operate, which may include jurisdictions outside Australia. We do not disclose your personal information to any overseas recipients unless one of the following applies:

A.3.3 Your Rights Under the APPs

You have the following rights related to the collection, use and disclosure of your personal data:

If you wish to access your personal information or correct that information, please contact us at privacy(at)parkingna.com. You may opt-out (unsubscribe) of receiving marketing communications by using the links provided in our emails. If you are unable to find the opt-out instructions, please contact us at privacy(at)parkingna.com for assistance.

If you are concerned about Parking NA's handling of your personal information, you may lodge a complaint by email and we will provide a response to your complaint within a reasonable time (30 days).

You may also complain directly to the Office of the Australian Information Commissioner (OAIC) by:

A.4 For Individuals Based in India

This section is applicable to individuals whose digital personal data is processed in the territory of India as well as any personal data in non-digitized form which is subsequently digitized in line with the Digital Personal Data Protection Act.

Parking NA only processes personal data if we have lawful grounds for doing so. The lawful grounds applicable to our processing as Data Fiduciary are:

A.4.1 Your Rights Under the IDPDPA

A.4.2 How to Exercise Your Rights

To exercise any of your rights mentioned above, please submit a request by contacting us at privacy(at)parkingna.com or by clicking the links in communications.

If you have any grievances with respect to the processing of your personal data by us, you can submit that by email.

When a privacy question, concern or request is received, Parking NA has a team to triage the contacts and address the specific query in a timely manner. Where your query is more substantive in nature, Parking NA may require additional information. If you are unsatisfied with the reply received, you may refer your complaint to the Data Protection Board (Supervisory Authority). Parking NA can provide you with additional information about relevant complaint avenues which may be applicable to your circumstances.

Children Under Age 18

Parking NA websites are designed and intended for use by adults. Where one of our websites is intended for use by a younger audience, we will obtain consent from the person with guardian/parental responsibility before we collect personal data, where it is required by applicable laws and regulations. If Parking NA discovers that we have collected personal data from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that personal data as soon as practical.